Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we gather automatically when you use our services, and information from third parties. This includes:

• Contact details you submit, such as your name, email address, company, and phone number.
• Business information you share when enquiring about a lending facility, tokenization, investment, or partnership.
• Technical data collected automatically, including IP address, browser type, device information, and pages viewed.
• Usage data about how you interact with our website and services.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, and specifically to:

• Respond to your enquiries and provide the information or services you request.
• Communicate with you about products, services, and updates that may be relevant to you.
• Analyze and improve the performance, security, and content of our website.
• Comply with legal obligations and enforce our terms and policies.

3. Legal Bases for Processing

Where applicable law (such as the EU/UK GDPR) requires it, we process your personal data on the following legal bases: your consent, the performance of a contract with you, compliance with a legal obligation, and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

4. Sharing and Disclosure

We do not sell your personal information. We may share it in limited circumstances:

• With service providers who perform functions on our behalf, such as email delivery, hosting, and analytics.
• With professional advisers, regulators, or authorities where required by law or to protect our rights.
• In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

5. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and understand how our services are used. You can control cookies through your browser settings, though disabling them may affect the functionality of the site.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Your information may be processed and stored in countries other than your own. Where we transfer personal data across borders, we take steps to ensure it receives an adequate level of protection in accordance with applicable law.

9. Your Rights

Depending on your location, you may have rights in relation to your personal data, including the right to access, correct, delete, or restrict its use, and the right to object to certain processing or withdraw consent. To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our services are intended for businesses and professionals and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@defactor.com or through our Contact page.